Training support

We naturally provide our customers and their staff with training programs dedicated to the use of the components in the new high voltage test system once it is set up and running. New owners of a HIGHVOLT system receive after-sales support for their high voltage test system that extends beyond commissioning of the system. For example, customers may find it necessary to conduct a basic training course again if they have undergone changes in test bay personnel.

Consulting

Many of our customers are expanding their product portfolios to include higher voltage levels. As a consequence, their test bays need to be retrofitted or some will even need to redesign them. Our consulting team can offer valuable advice from the very beginning stages when planning these test bays, allowing you to implement a more effective test procedure and a quicker setup for testing. In turn, the time needed for the test processes is reduced to a minimum, without compromising quality.

User support

Are you planning a specific test in your factory or on-site, for example, one that requires extremely high power or very specific test conditions? HIGHVOLT will assist you in preparing and conducting the tests (calculation, installation, configuration, operation of the test systems).

Relocating test systems and entire test bays

Quite often it is necessary to relocate individual test systems or even entire test bays to a new site. HIGHVOLT can provide you with an experienced team of installers and engineers.

Maintenance and servicing

HIGHVOLT offers preventive maintenance and servicing services for your high voltage test systems to maintain the availability of your test systems at the highest level possible. To this end, we recommend combining maintenance work with calibration services to ensure the high availability of the specific high voltage test system and compliance with quality assurance requirements and current standards (IEC, IEEE, etc.). In addition we offer the option of concluding a framework agreement for maintenance to provide you with planning reliability. The scheduling for preventive maintenance work can be set up well in advance, which allows you to schedule your test processes in advance, as well.

Upgrade for test systems

Many of our customers are realizing more often now that they require high voltage test systems with greater power and voltages. It used to be the case that you just invested in an entirely new high voltage test system. Nowadays there is another option that is far more cost-effective. HIGHVOLT can retrofit your existing high voltage test systems or test bays, allowing you an attractive way to continue using them. As a provider of complete solutions, HIGHVOLT’s team of consultants will prove to be valuable when planning the new test bays.

Upgrade for measurement and control technology

High voltage components have a long lifecycle. They will provide more than 30 years of true service on average. However the picture is somewhat different for the measurement and control technology in the systems. Nowadays software and computers become outdated at a fast pace due to advances in technology, often changing every five to ten years. An upgrade is called for in order to bring system performance back up to par. Upgrades are a quick and cost-effective option, breathing “new” life into an old system, yet without having to replace the expensive high voltage components. HIGHVOLT performs upgrades to systems using SIMATIC, the standard controller used in the industry.

Operative services

Keeping systems working at their best at all times is our goal. If a malfunction should occur, our service is there for you to quickly remedy the problem - no matter where in the world it happens. We offer our three-stage support program to individually address our customers’ needs.

HICADEMY Seminars

High-voltage testing processes are very complex. For this reason, HIGHVOLT has conducted user training courses on a variety of high-voltage test systems over the years. In addition, the company organizes seminars on the fundamentals of high-voltage technology around the world. Furthermore, customers can also receive assistance when conducting complex tests (application support).

In view of an increased demand for training courses, HIGHVOLT decided to further expand this offering and established the HICADEMY. Instructors at the HICADEMY train participants by passing along the experiences they have gained over the years, as well as sharing their knowledge and know-how.

What makes HICADEMY courses so special is their combination of theory and practice.