Factory acceptance tests are often part of customer orders. Here, customers are able to watch the last factory acceptance test prior to dispatch live and take part in the process – which is often a welcome opportunity to experience the processes at HIGHVOLT first-hand and to speak to contacts at the company in person. However, during the pandemic this option was completely ruled out, so an alternative approach was needed. Factory acceptance tests (FAT) became video FATs – a digital factory acceptance inspection in which customers are able to follow every step in the acceptance inspection online in exactly the same way as if they were present in person.